1. Booking & Payment
A minimum 30% advance payment is required to confirm the booking.

Remaining payment must be settled on the day of the event or shoot (or as per agreed milestone).

Booking is confirmed only after receipt of advance payment and signed agreement/WhatsApp confirmation.

All payments are non-refundable but can be adjusted for a future date (subject to availability).

2. Cancellation & Rescheduling
If the client cancels the event, advance payments will not be refunded.

Rescheduling is allowed only once, and should be communicated at least 15 days in advance.

If the new date is unavailable, 35Frames reserves the right to cancel the service.

3. Shoot Deliverables
Edited photos will be delivered in JPEG format via cloud/drive link within 3-4 weeks.

Edited videos (teaser & full film) will be delivered within 4-6 weeks.

Albums, if included, will be delivered within 2-4 weeks after final design approval.

4. Client Responsibilities
It is the client’s responsibility to coordinate timings, venue access, and permissions.

Meals and refreshments should be arranged for the photography and videography team for shoots longer than 4 hours.

5. Travel & Accommodation
Travel charges apply for events/shoots outside Bangalore city limits.

For shoots outside Karnataka or requiring overnight stay, the client must arrange basic accommodation and meals for the team.

6. Raw Files & Backup
RAW photos/videos are not shared unless explicitly discussed.

All data is stored for 90 days only. Please download and back up your files in time.

7. Copyright & Usage
35Frames retains the copyright to all photographs and videos.

We reserve the right to use the photos/videos for portfolio, website, and social media promotion.

Clients may request non-disclosure in writing if they do not want their content shared publicly.

8. Working Style
35Frames follows a candid and documentary style. Specific photo requests must be communicated in advance.

We are not responsible for missed moments due to client delays or last-minute changes.

9. Force Majeure
35Frames is not liable for failure to provide services due to circumstances beyond our control (e.g. natural calamities, accidents, pandemics).

10. Disputes & Jurisdiction
Any disputes arising shall be subject to the jurisdiction of Bangalore, Karnataka courts only.